ISP's TruTrac System Support

Our Services
Home | About Us | Our Services | Useful Tips | Members | Member Questions/Comments | Support Recap | Support Fees | Hardware Costs | Contact Us

ISP's affirmation - to provide an intelligent option and a cost effective "go-forward" TruTrac Support Program.
 
TruTrac is the original system developed specifically for True Value Members by True Value and Interactive Software Products, Inc. - don't settle for anything less - continue with the very best!

ISP's commitment is to continue providing TruTrac users with a level of support not less than the level as provided by True Value.  A brief summary of our programs related to Product, Support and Services follow:
 
 
Products and Services:
 
-- TruTrac Modules - Features and Functions
-- Responsive day to day support 
-- Continued product enhancements
-- Exchange wholesaler data electronically
-- Service hardware via remote depot service
-- Disaster / Recovery
 

Accounts Payable

·         Direct interface with Purchasing Module

·         Vendor purchase history

·         Vendor specific discounts, terms and minimum order

·         Consolidated pay to vendor

Accounts Receivable

·         Balance Forward, Open Item and Revolving Accounts

·         Discounts at POS or Statement by Percent or Customer Type and Product Class

·         Wide variety of customer specific options:

-          Credit limit

-          Number of receipts

-          Number of invoices

-          Tax exempt

-          Finance charges

-          Minimum payment

-          Late charge

-          Allow discount on sale items

-          List of names authorized to charge

·         Centralize A/R for Multi-Store Module

Merchandise Control

·         Wide variety of “SKU” options

-          Multiple locations

-          Multiple UPC’s

-          Different stocking and selling units

-          Pickup slip option

-          Tax code

-          Pricing options

-          Reorder options (Replenishment, Sales History or Min/Max)

-          Quantity Price Breaks

-          User Codes

-   Seasonal adjustments

·         Display Multi-Store sales, availability and allocations    

·         File updates done automatically and unattended

·         Ability to mass change SKU by Department, Vendor, Location, User Code or Item Range

·         Automatically update SKU information across a chain of stores including prices

·         Reports include Fast Sellers, Slow Sellers, Stock Status, Inventory Value, Low Stock, Overstock, Price Listings

·         Print  bar code bin labels

·         Interface to LDT (scanner) hand help unit for inventory keeping and bin labeling

·         Supports RGIS physical inventory

·         Look-up an SKU by item number, vendor and part number, part number only, UPC, or department and class

·         Promotional sales analysis by promotion during and after sale

·         Contract sales for commercial accounts.

Point-of-Sale

·         Robust “offline” capabilities

·         Robust SKU lookup for hard to label products using a grid function

·         SKU search by SKU keyed or scanned, UPC keyed or scanned or manufacturer part number

·         Integrated Credit Card Processing

·         Quick lookup for AR or cash sale invoice – reprint ability

·         Layaway

·         Special Order

·         Rental

·         Look up an Account for Store Charge, Layaway, or Special Order by phone, customer name or customer number

·         Suspend sales transactions that can be recalled from any POS

·         Cash Drawer Balancing by Cashier or Register

·         Cash Pickup and Loans

·         Multi tenders, cash, store credits, credit cards, checks, coupons, all can be used within in the same transaction

·         Individual Cashier security levels

·         Multi levels of customer discounting

·         Multi level of tax calculation

Pricing

·         Promotions are electronically downloaded from True Value

·         Price updates are electronically downloaded from True Value

·         Variable pricing is maintained locally by department or retail price adjustments

·         Price Rounding Tables

·         SKU price and cost adjustments are prepared in mass and scheduled by set effective date

·         “What if” price adjustments can be created by vendor, department, etc

·         Store Promotions may be created by Department and Vendor

Purchasing and Receiving

·         Generate Suggested Purchase Orders using Sales history, Min/Max replenishment and other methods.

·         Import orders from LDT and Telxon scanner devices

·         Electronic Receiving of True Value orders using downloaded A-copy

·         Electronic receiving using LDT for all order types

·         Orders sent electronically to True Value i.e., Warehouse, Paint, Promotion, Market and AIM

Sales Analysis

·         Sales Summary

·         Multiple Monthly and Periods Reports

·         Traffic Analysis

·         Margin Reports

·         Department Sales History

·         Sales Ranking

Catalog

·         True Value Catalog is intergraded and updated weekly electronically

·         SKUs may be added to inventory direct from the True Value Catalog inquiry, POS Sale or automatically through True Value

 

Telecommunicatons

·         Xcellenet integration to receive True Value Catalog maintenance including price updates, True Blue Cross Reference, RDC Stock Levels, True Value Promotions, True Value Market File, UPC Maintenance and True Value Electronic Invoices

·         Xcellenet integration to send order and claims to True Value

·         Multi-Store communications via dial-up or internet

Utilities

·         Miscellaneous utilities to import/export A/R, contracts, item data, etc

·         Others utilities provided as personal assistant to help maintain an efficient running TruTrac System

 

Multi-Store Module

·       Supported via communications between Central and Remote stores

·       Merchandise transfer between groups of stores with audit controls

-          Transfer requests to/from store or stores

-          Transmit shipment confirmations

-          Print Pick Documents

-          Print Shipping Documents

·      Transmit local A/R invoices and payments records to the Central Store

·      Daily exchange of SKU information, i.e. on hand, on order and sales data between stores

·      Control SKU prices and promotions from central location for all or  selected stores

·      Transmit UPC information from Central to remotes stores

·      Exchange commercial contracts between stores

·      Files updates done automatically and unattended

 
Responsive day to day support:

Click on "Support Fees" for details

Continued Product Enhancements:

Click on "Members" for Specifics

Exchange Wholesaler Data Electronically:

Post "True Value" Support will continue with the same interfaces

Service Hardware via Remote Depot Service:

Click on "Support Policies: for provided services

Disaster / Recovery:

Priority Remote and on-site support availability

 

* True Value is a copyright for the True Value Company

 

Interactive Software Products, Inc. (Corp. Offices)* 13650 Fiddlesticks Blvd,
PMB 202-390* Fort Myers, FL 33912